16209-Mohamed

Summary/Objective:
Mohamed Ahmad Mohamed Emam is a Technical Support Engineer with a keen ability to anticipate business needs and translate them into actionable IT strategies. He is motivated, proficient in problem-solving, and experienced in managing IT infrastructure projects.

Work Experience:

Technical Support Engineer at ProSyLab Information and Communication Systems (2018 - 2022)
Technical Support Engineer at Postal Distribution Company PDC Information and Communication Systems (2022 - Present)
Educational Background:

Graduated from Al-Alsun Institute with a specialization in Management Information Systems in 2016.
Skills:

Hardware and OS troubleshooting
Software and hardware installation
Customer support and issue tracking
Security (Antivirus, Firewalls, Spyware)
Computer networks and topologies
Disaster recovery plans
Achievements/Awards:
None mentioned.

Publications/Presentations:
Mohamed has experience in preparing and delivering presentations for customers and fellow engineers but specific publications or presentations are not listed.

Professional Memberships/Affiliations:
None mentioned.

Career Progression:
Mohamed has progressed from a Technical Support role at ProSyLab to a similar position at Postal Distribution Company PDC, indicating a continued focus on IT support and infrastructure management.

Consistency and Accuracy:
Consistently demonstrates proficiency in diagnosing and solving hardware and OS issues, as well as maintaining customer satisfaction through effective support services.

Strengths:

Strong problem-solving skills
Ability to anticipate and engage with various IT products
Experience in managing customer relationships and coordinating installation procedures
Proficient in both English and Arabic languages
Areas for Improvement:
May benefit from expanding skills in emerging technologies or pursuing additional certifications to further enhance expertise in IT support and infrastructure management.

Soft Skills:
Mohamed possesses effective communication skills, both verbally and in writing, and demonstrates adaptability and reliability in his work.

Professional Summary:
Mohamed Ahmad Mohamed Emam is a dedicated Technical Support Engineer with a strong background in diagnosing and solving hardware and OS issues, as well as providing effective customer support. With experience in managing IT projects for a range of clients, Mohamed brings a proactive and solutions-oriented approach to IT infrastructure management. His ability to anticipate business needs and translate them into actionable strategies makes him a valuable asset to any organization seeking to optimize its IT operations.