57037-Al Shaimaa

Summary/Objective:

Alshaimaa Madkour Ali is a highly analytical and motivated data analyst with experience in interpreting and analyzing data to drive business growth and make data-driven decisions. Skilled in using various analytical and visualization tools such as Microsoft Power BI, Excel, SQL Server, and Python.
Work Experience:

Worked as an airline ticketing agent at Flyin.com and Wonder Travel, handling client requests and issues efficiently.
Previous experience as a customer service agent at Raya Contact Center, dealing with inbound calls for Etisalat Mobile Services.
Educational Background:

Holds a Bachelor's degree from Helwan University in Languages, along with proficiency in Microsoft Office, Excel, SQL, and customer service skills.
Skills:

Proficiency in Microsoft Office Suite, including advanced Excel skills.
Strong data analysis skills using SQL, MS SQL, and Python.
Experience in customer service and business process improvement.
Knowledge of Lean Six Sigma methodologies.
Skilled in creating dynamic and interactive business dashboards and visualizations using Microsoft Excel and Power BI.
Achievements/Awards:

No specific achievements or awards mentioned.
Publications/Presentations:

No publications or presentations listed.
Professional Memberships/Affiliations:

Not mentioned in the CV.
Career Progression:

Demonstrates progressive experience in customer service and data analysis roles.
Consistency and Accuracy:

The CV appears consistent in presenting the candidate's work experience, education, and skills.
Strengths:

Strong analytical skills and proficiency in various data analysis tools.
Excellent communication and customer service skills.
Ability to work well in a team or individually.
Quick learner with the ability to pick up new skills rapidly.
Areas for Improvement:

Lack of specific achievements or awards may limit the candidate's competitiveness.
Providing more detail on projects and their outcomes could enhance the CV.
Soft Skills:

Strong decision-making skills.
Organizational skills.
Ability to build strong relationships across functional areas.
Professional Summary:
Alshaimaa Madkour Ali is a highly motivated and analytical data analyst with a proven track record of interpreting and analyzing data to drive business growth. With expertise in various analytical and visualization tools, including Microsoft Power BI, Excel, SQL Server, and Python, Alshaimaa is well-equipped to provide valuable insights and make data-driven decisions. With a background in customer service and proficiency in Lean Six Sigma methodologies, Alshaimaa brings a unique blend of technical and interpersonal skills to any data-driven organization.