Mariam-20653

Summary/Objective

Mariam Farahat is a highly motivated professional with eight years of experience in marketing and special events management. She excels in planning, communication, development, budgeting, positioning, and execution of VIP functions, major concerts, and special events. Her skills include excellent communication and public relations abilities.

Work Experience

Head of Events, German University, Cairo

• 2014-01 - 2022-03
  • Managed all academic and administrative functions on campus and off-campus events.
  • Conducted research, market analysis, and positioning of the GUC within the educational landscape of Egypt.
  • Oversaw activations and sponsored functions, maintained international protocols during VIP visits.
  • Managed large teams during major events, handled communication with venue contacts, and ensured employee satisfaction and financial accountability.

After Sales Advisor for Apple, Teleperformance, New Cairo

• 2022-10 - 2023-10
  • Provided customer service support for German-speaking countries (Germany, Austria, Switzerland) regarding Apple products.
  • Managed inquiries related to delivery, invoices, technical issues, replacements, returns, and refunds.
  • Supported sales department during product launches and reported recurring customer issues.

Media Monitoring Officer, MEMCS

• 2013-10 - 2013-12
  • Monitored international media (social, TV, radio) and issued counter reports for political claims against Egypt.

Volunteer, Bibliotheca Alexandrina

• 2008-07 - 2018-09
  • Handled tour requests for international customers, scheduled tours, and managed tour guides.

Volunteer, San Giovanni Travel

• 2011-09 - 2011-10
  • Worked in public relations at international scientific conferences, handled tourism and transportation requests.

Trainee, Arab Petroleum Pipelines Company "SUMED"

• 2011-07 - 2011-08
  • Prepared market reports, handled customer orders, billing, and researched & development techniques.

Educational Background

• Bachelor: Business Administration and Marketing
  • University of Alexandria, Alexandria, 2013-04
• Abitur
  • Deutsche Schule der Borromaerinnen (DSB), 2008-04

Skills

• Soft Skills: Event planning, communication, teamwork, adaptability, problem-solving, creativity, work ethic, interpersonal skills, time management.
• Computer Skills: Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint), internet surfing, and search engines.
• Knowledge, Skills, and Abilities: Proficiency in all aspects of event planning, site selection, contract negotiation, budgeting/financial skills, database management, software skills, and making appropriate financial and customer service decisions.

Achievements/Awards

• No specific achievements or awards mentioned.

Publications/Presentations

• No specific publications or presentations mentioned.

Professional Memberships/Affiliations

• No specific memberships or affiliations mentioned.

Career Progression

Mariam Farahat has shown a progressive career path from volunteer roles to significant responsibilities in event management and customer service. Her experience spans across educational institutions, corporate environments, and volunteer organizations, demonstrating versatility and dedication.

Consistency and Accuracy

The CV is generally consistent in detailing Mariam's roles and responsibilities across different positions. However, adding quantifiable achievements and specific outcomes could enhance clarity and showcase impact.

Strengths

• Strong event management skills with extensive experience in organizing VIP functions and major events.
• Effective communicator with excellent public relations abilities.
• Versatile and adaptable, demonstrated through varied roles in customer service and event management.
• Proficient in multiple languages: Arabic (mother tongue), fluent in English and German.

Areas for Improvement

• Include specific achievements or awards to highlight notable contributions.
• Provide details on professional memberships or affiliations, if applicable.
• Quantify the impact of responsibilities held to demonstrate effectiveness and results.

Soft Skills

• Event Planning
• Communication
• Teamwork
• Adaptability
• Problem-Solving
• Creativity
• Work Ethic
• Interpersonal Skills
• Time Management

Professional Summary

Mariam Farahat is a dedicated professional with a strong background in marketing and special events management, backed by eight years of experience. Her expertise includes meticulous planning, effective communication, and adept handling of VIP functions and major concerts. With a solid educational foundation in business administration and marketing, combined with proficiency in multiple languages and extensive soft skills, Mariam is well-prepared to contribute effectively to any organization seeking a skilled event manager and communicator.